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Register
Online
| Konica Minolta Extended
On-Site Warranty 1 or 2 Years (U.S. and Canada) |
|
Konica Minolta and Customer agree that equipment installation and maintenance services (Services) provided by Konica Minolta Service to Customer shall be performed pursuant to the terms and conditions set forth below. Product Eligibility Extended Warranties can be purchased as long as previous warranty is still in effect. The print system must be in good operating condition and should not be modified in any way. Konica Minolta reserves the right to inspect equipment prior to placing under an extended warranty. If a unit has been tampered with or damaged, the customer will be billed at current time and material rates to return the printer to its original working condition. Registration The customer must register the extended warranty product within ten (10) days of purchase of the Konica Minolta Extended Warranty. Standard On-Site Services Konica Minolta shall provide labor and parts (with the exception of supplies and expendable items) for items that are proven to be defective in materials and/or workmanship. Services shall be available during the period between 8:00 A.M. and 5:00 P.M. Monday through Friday, exclusive of national holidays. Service performed outside of the standard coverage period at the request of the customer shall be subject to current Konica Minolta charges for labor and travel. Response Time Limitations Proximity to nearest Service Facility & Response Times 0-100 miles: M-F, 8-5, next business day 101-200 miles: M-F, 8-5, 2nd business day 201-300 miles: determined at time of call Installation Service Konica Minolta Service will perform the following services when installation is specified in this service order: unpacking, assembling, testing for conformance to operating specifications, performing final adjustments, and operator familiarization training. Prices All sales, property, excise, and other federal, state, and local taxes (other than those based on Konica Minolta net income) shall be paid by the Customer. All invoices are payable within thirty (30) days of the date of the invoice. Past due amounts may be subject to an interest charge of one and one-half percent (1½%) per month, or the highest rate permitted by law. Konica Minolta may suspend Service until any such past due amounts have been paid. Konica Minolta Service reserves the right to adjust the Service fees in the event the customer changes the equipment or attaches additional features or attachments to the equipment after the date of this Order. Item The term of this Service Order shall be two (2) to three (3) years from printer purchase date, depending on warranty extension purchased. During its term, this agreement may only be canceled for non-performance by either party. Parts Any non-functioning parts that are replaced and provided by Konica Minolta shall become the property of Konica Minolta. Parts provided by Konica Minolta in performance of Services may be new or refurbished parts which are functionally equivalent to new parts and may be from sources other than the original equipment manufacturer. Site Access/Preparation Customer agrees to permit prompt access to equipment consistent with Customer's standard security requirements and to provide reasonable assistance and facilities to expedite the performance of Service. Customer shall, at Customer's expense, prepare and maintain the installation site in accordance with the manufacturer's published specifications. Konica Minolta agrees to provide Customer with a copy of appropriate specifications upon request. Customer assumes full responsibility to back-up or otherwise protect its data against loss, damage or destruction before Services are performed. Refurbishment/End of Useful Life If, in Konica Minolta's reasonable opinion, any unit of equipment requires factory refurbishing because normal repair and/or replacement of parts cannot keep the unit in satisfactory operating condition, Konica Minolta will submit a quotation for the required refurbishment to the Customer. In the event the Customer declines to authorize refurbishment, Konica Minolta may delete such item of equipment from this Service Order. Equipment which has reached the limit of its useful life may require additional charges for Services to continue for subsequent terms. Konica Minolta will notify Customer sixty (60) days in advance of any such charges. Additional Charges Services which must be performed as a result of any of the following conditions shall be subject to additional charges for labor, travel and parts: equipment alterations not authorized in writing by Konica Minolta; damage resulting from improper use; in transit damage; accident, neglect, power surge, operating environment or the use of supplies or accessories which are not in conformance with the manufacturer's specifications; or any event including normal use and wear. Exclusive Warranty and Remedy Konica Minolta's exclusive warranty is that Service will be performed in a workmanlike fashion and all parts provided by Konica Minolta will be free of defects in materials and workmanship at the time of installation. In the event that Konica Minolta breaches this warranty, Konica Minolta's sole obligation and Customer's exclusive remedy shall be to have Konica Minolta make all necessary adjustments, repairs or replacement of parts which were defective at the time of installation. There are no other express or implied warranties concerning any Service, parts, supplies or expendable items hereunder. Konica Minolta does not guarantee that the operation of the equipment will be uninterrupted or error free. Konica Minolta DISCLAIMS THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE FORGOING SHALL BE THE SOLE REMEDY OF THE CUSTOMER FOR BREACH OF WARRANTY. details Limitation of Liability IN NO EVENT WILL Konica Minolta BE LIABLE IN CONTRACT, TORT OR OTHERWISE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES, INCLUDING WITHOUT LIMITATION, LOST BUSINESS PROFITS NOR DAMAGE OR DESTRUCTION OF DATA EVEN IF Konica Minolta HAS BEEN ADVISED OF SAME. Except as to personal injury, Konica Minolta's maximum liability will be limited in any event to the higher of actual damages incurred by the Customer which are caused solely by the acts or omissions of Konica Minolta (subject to a maximum of twelve (12) months duration) or $10,000. Customer agrees to provide Konica Minolta with prompt written notification regarding the specifics of any claim for damages and to provide Konica Minolta with a reasonable opportunity to investigate. NO LIMITATION OF DAMAGES FOR PERSONAL INJURY IS INTENDED. Maintenance Aids Maintenance Aids including, but not limited to, software or documentation furnished by Konica Minolta are confidential and proprietary. Customer agrees to keep Maintenance Aids confidential and to use its best effort to prevent their unauthorized disclosure and use. Customer shall restrict access to Maintenance Aids to Customer's employees. Customer shall return or destroy Maintenance Aids provided by Konica Minolta upon termination of this Service Order. Notices All notices shall be in writing and all notices and payments shall be sent to the recipient at the respective address shown on the face of this Service Order. Force Majeure Neither party shall be liable for any delay or failure to perform its obligations due to any cause beyond its reasonable control. Limitation of Actions No action, regardless of form or basis arising out of transactions related to the Service Order or the Service performed or to be performed may be brought by either party more than two (2) years after the cause of the action has occurred except that an action for non-payment may be brought within two (2) years after the date of the last payment. Waiver No action, regardless of form or basis arising out of transactions related to these services performed, or to be performed, may be brought within two (2) years after the date of the last payment. Entire Agreement This Service Order shall be governed by the laws of the State of Alabama. This Service Order constitutes the entire agreement between the parties and may only be modified by a written instrument executed by the Customer and an authorized official of Konica Minolta. Any term or condition of an offer set forth on any purchase order or other document submitted by Customer which is inconsistent with any term or condition of this Service Order shall be of no force or effect. Neither Customer nor Konica Minolta will be bound by any oral agreement or representation irrespective of by whom or when made. Customer may not reassign this Service Order without prior written consent of Konica Minolta, which consent will not be unreasonably withheld. |
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